Helpdesk & Remote Support
Need a hand? Our helpdesk is here to get you back up and running fast — by phone, email or secure remote session.
Support RequestThree Ways to Reach the Helpdesk
Remote Session
A technician can securely connect to your computer and fix the issue while you watch.
Starting a Remote Session
Our remote access tool lets a SCCloud technician see your screen and resolve issues in minutes — securely, and only with your permission.
- Step 1: Download and run the remote access software (no installation required)
- Step 2: Call us at 905.318.3360 or email the 9-digit code shown on your screen
- Step 3: Accept the connection request and we'll take it from there
Sessions are encrypted end to end. You can see everything we do and end the session at any time. Only run a session you initiated with our team.
Download Remote Access SoftwareHelp Us Help You
When you contact the helpdesk, including a few details up front gets your issue resolved sooner.
What Happened
Describe what you were doing when the issue occurred, and the exact text of any error message.
Which Device
Tell us the computer name or user affected, and whether it's one person or the whole office.
When It Started
Did this just begin, or has it been building? Did anything change recently — updates, new software, a move?
A Screenshot
A picture is worth a thousand tickets. Attach a screenshot of the error if you can.
How Urgent
Is work stopped completely, or is there a workaround? We prioritize business-down issues first.
Anything Suspicious
Clicked a strange link or got an odd pop-up? Tell us immediately — never feel embarrassed. Fast reporting prevents damage.
When We're Available
- Helpdesk: Monday–Friday, 8:00 AM – 6:00 PM ET
- Managed clients: 24/7 emergency support for business-down issues
- After hours: Email support@selectele.com and we'll respond first thing next business day